Digitel Systems delivers an unparalleled set of productivity-­enhancing features

• Active Call Room -- Web-based tool that allows employees to facilitate a variety of phone functions—including flip, hold, transfer, and call recording.
• Advanced Voicemail ­Email integration - ­Voicemail can be delivered to your email.
• Announce Caller -- As calls come into any extension, an announcement identifies who is on the call and for which department the call is intended. This is particularly useful when the person taking the call belongs to multiple departments.
• Announce Department -- As calls come in to one or more departments, an announcement identifies who is on the call and for which department. This is particularly useful when the person taking the call belongs to multiple departments.
• Anywhere Menu -- While on a call, access call management features such as transfer, call recording and send to voicemail. There is no difference in functionality whether you are at your desk or on a mobile phone.
• Auto­Extension Listings - ­Callers select any dept. or ext. from company voice menu.
• Basic Telephony Features -- Includes all the basic phone functions: caller ID, call forwarding, call hold, call transfer, call waiting, 7-digit dialing for local numbers, 3-way calling, redial, do not disturb and speed dial.
• Call Answering Rules -- Allows you to configure your system quickly and easily. Incoming calls can ring multiple phones or extensions at once or call them one at a time. Calls can be routed to extensions to voicemail or an alternate phone. Create rules for individual extensions and/or for your company main number.
• Call Blast -- Allows you to have incoming calls ring multiple lines simultaneously.
• Call Flip/Call Toggling -- "Flip" a call from your desk phone to your cell phone-or vice versa-on the fly.
• Call Forwarding ­- Easily forward incoming calls to any phone number you choose.
• Call History -- We maintain a list of all inbound and outbound calls, voicemails, and call recordings. You’ll see the time called, duration of call and result.
• Call Queue - ­Callers hear music on hold until someone is free to take their call.
• Call Recording - ­Calls can be recorded in real time and listened to on your pc.
• Call Screen ­- Callers identify themselves so you can discreetly accept/reject call.
• Call Transfer (to any outside number)-- In addition to transferring to a company extension (by number or dial-by-name), you can transfer a call to any outside phone number.
• Classes of Service -- Restrict or allow specific international or local country codes or area codes for each extension.
• Conferencing -- Need ten people on a last-minute conference call? Digitel offers a basic conferencing service that will pull together the people you need, when you need them. Dedicate an extension or a phone number as a conference bridge. A beep announces arriving participants. With Digitel’s conferencing feature, there’s no need for an expensive conferencing service!
• Custom Audios -- Users, departments and any extension can customize audio options for specific needs. These include extension name prompts, voicemail greetings, transfer audio messages, hold music and more. Click to record your own audios on demand.
• Enhanced 911 -- Service Quick-dials your local emergency operator for assistance.
• Extension Dialing -- Using extensions, users can call coworkers within their company, regardless of their physical location. Full extension settings editing capabilities via user-friendly website.
• Fax to Email -- Receive faxes to your email in a .pdf format.
• Find Me/Follow Me -- (Personal Locator) -- Forward calls to one or more other phone numbers to ensure you never miss a call. You can ring multiple numbers simultaneously or in a user-defined sequence.
• Holiday Message - ­Automatically play "after business hours" or holiday message.
• Hunt Groups - ­Make your incoming calls flow thru a specific list of extensions. Define how long you want the incoming call to ring at each location before jumping to the next extension, or have all your locations ring at once until one gets picked up.
• Interactive Q&A - ­System asks questions and emails user's response to you.
• Interoffice Paging - ­Quick & convenient extension based interoffice paging.
• Listen In -- Listen in on the conversation of employees and co-workers to maintain quality assurance.
• On Hold Music/Audio - ­Customers listen to company message/audio while on hold.
• Push To Talk ­- Immediate inter office communication, including remote offices.
• Remote Office -- Lets you work remotely, placing calls from any phone as if you were in the office. By using your IP deskphone or a softphone, you can avoid long distance fees and hotel calling surcharges.
• Sequential Ring -- Allows you to have multiple phone numbers ring in a specified sequence when receiving incoming calls.
• Simultaneous Ring - ­Ring your mobile/home phone when someone calls your office.
• Shared Call Appearance -- Sets incoming calls to ring two lines simultaneously.
• Softphone -- Use a software-based telephone on your laptop or desktop computer instead of a traditional phone. Great for frequent travelers.
• Time and Dates -- Assign menus, functions, and features according to dates and times you set.
• Toll-Free Numbers -- Add toll-free numbers to make it even easier for customers to contact you. Toll-free numbers can be configured to forward to your auto-attendant, any extension or a conference.
• Unlimited Local and Long Distance Calling -- All local and on-network calls are free with Digitel's unlimited calling plan.
• User Dashboard -- This web-based dashboard presents all key features at your fingertips: missed phone, voicemail and fax messages, active call display, Find Me management and access to the company phone book and personal contacts for click-to-call functionality. Available from any PC or laptop with an Internet connection.
• User Line Presence -- View real-time presence for all employees to see who is on/off the phone and available to take or make calls. Available from the User Dashboard, one click will initiate calls to available colleagues.
• Warm Transfer -- Allows you to put a caller on hold, call a third party, hang up and resume the conversation with the caller.
• Whisper In -- Whisper into the ear of one of your co-workers without the customer hearing a word.

Still Have Questions?

Our team is available to answer any questions you may have about making the move to Digital Phone Service. Click here to request a call from one of our experienced Voice Specialists.